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Norwood Light Broadband Outage, June 25

Norwood Light Broadband Outage of June 25, 2012.

Norwood Light Broadband was off line for at least four hours Monday night starting at 10 minutes before 7 p.m.

If you called the Light Department no one answered thee phones and the phones actually rang four times before it hung up on you. Later in the night if you called, a message was heard: "The Verizon Cellular Phone Customer you are trying to reach is not available".

Is it odd that NLB defaults to Verizon Wireless?

There were no phones, internet or television for a long period of time; customers could not get weather emergency information as a storm ripped through Norwood around 10 p.m.

When will Norwood enter the debate and discuss why we have spent over $50,000,000 in the past ten years only to loose money each and every year. 

Sure, our leaders will tell you that this year we will finally make money (for FY13 it is reported we will net a whopping $24,000), but only adjust that figure two years after the fact and report a loss.

There will be plenty of blame (if anyone pushes the issue) that the outage was weather related (but it was bright and sunny when the service was lost), or our infrastructure is old and needs to be upgraded, so please let us float another million dollar bond, etc. 

Norwood Light needs to be held accountable for something, anything, but it is no wonder there will be no repercussions especially since a $100,000,000 error years ago was simply passed on to the ratepayers while the management continues to enjoy pay increases and job security.

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john conley June 29, 2012 at 06:50 PM
maybe they will credit our accounts for four hours
Susan Clare June 30, 2012 at 10:52 AM
Who will pay for the credit, if it is offered? Taxpayers? That's us. Customers? That's us. Rather move on, figure out what happened, let people know what's being done to prevent such a problem in the future. NLB is local, and the customer service/technical support there are better than I've experienced with several other (larger) providers. The cost is very competitive. Let's just fix things, and keep it going.
Trish Monahan July 03, 2012 at 01:50 AM
After 32 years in the communications business, I can assure you...things break. It was clearly a major outage but it got fixed. There were clearly issues involved in reaching people but hopefully those will be addressed also. To me, it's good the call defaulted to a Verizon cell phone. NLB most likely uses their own service which was out at the time so their back up plan clearly worked. Granted it would have been better if someone answered the cell phone but again, an issue that will most likely be corrected if there is ever another outage.

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